Privacy Policy

Introduction

GlobalAtrium B.V. ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

We are the data controller for the personal data we process about you. Our registered office is located at Nieuwstraat 292, 5048 PB Tilburg, North Brabant, Netherlands.

Data Collection

We collect various types of personal data when you interact with our website and services. The data we collect includes information you provide directly to us and information we collect automatically through your use of our services.

Information You Provide

• Contact information (name, email address, phone number)
• Communication preferences and inquiry details
• Style preferences and sizing information
• Purchase history and order information
• Feedback and correspondence with our team

Information Collected Automatically

• Website usage data and browsing behaviour
• Device information (IP address, browser type, operating system)
• Cookies and similar tracking technologies
• Referral sources and website navigation patterns

How We Use Your Information

We use the personal data we collect for various legitimate business purposes. How we use your information depends on how you interact with our services and the preferences you have expressed.

Primary Uses

• Providing and improving our fashion curation services
• Processing orders and managing customer relationships
• Communicating about products, services, and appointments
• Personalising your shopping experience and recommendations
• Responding to inquiries and providing customer support
• Analysing website performance and user engagement

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds: performance of a contract, legitimate interests, consent (for marketing communications and cookies), and legal obligations.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyse website performance. We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating our business, subject to strict confidentiality agreements.

Service Providers

• Website hosting and technical infrastructure providers
• Email communication and customer service platforms
• Analytics services (Google Analytics)
• Advertising platforms (Google Ads)
• Payment processors and shipping companies

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations. The retention period varies depending on the type of data and the purpose for processing.

Retention Periods

• Customer account information: Until account deletion or 3 years after last activity
• Order and transaction data: 7 years for accounting and tax purposes
• Marketing communications: Until you unsubscribe or withdraw consent
• Website analytics data: Up to 26 months
• Cookie data: As specified in our Cookie Policy

Your Rights

Under GDPR and applicable privacy laws, you have several rights regarding your personal data. We are committed to respecting these rights and will respond to requests within the required timeframe.

Your Rights Include

• Right of Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Withdraw consent for consent-based processing

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include encryption, access controls, and regular security assessments.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to protecting your data using industry-standard practices.

International Data Transfers

As we operate primarily within the European Union, most of your personal data is processed within the EU. When we transfer data outside the EU, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.

Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the following information:

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data in accordance with applicable law.